Return Policy
Last Updated 08/10/2024
Thank you for your purchase. We hope you are happy with your new art. However, if you are not completely satisfied, you may return it to us for a refund or store credit. Please review our return policy below for more details.
Returns
All returns must be postmarked within 7 days of receiving the artwork.
Returned items must be in new, unused condition, and packed in their original shipping materials.
Artwork that is damaged or altered is not eligible for return. Additionally, any artwork damaged during return shipping will not be accepted.
All returned artwork must be packaged with its original acid-free packaging materials.
Please note that the cost of return shipping is the responsibility of the buyer.
Return Process
To return an item, please securely repack the item in its original packaging, including all acid-free materials, and mail it to the following address:
Katie Kratzer
8450 SE 36th St
Mercer Island, WA 98040
Refunds
After receiving and inspecting the returned item, we will process your refund. Please allow at least 7 days from the receipt of your return for processing.
Exceptions
For defective or damaged products, please contact us directly to arrange a refund or exchange.
Questions
If you have any questions regarding our return policy, please contact us at: katherine.kratzer@gmail.com.